FAQ / Shipping Policy
Will someone from Hush Hush contact me after I mame a purchase?
- When ordering an email will be sent to you with an order confirmation after the order is completed.
- We will contact you if there is a delay in shipping your order.
- We will contact you if payment has not been received within 3 working days
- No further emails will be sent unless the parcel is returned to us due to address unknown, or a problem occured during processing the order.
How long will it take for my order to reach me?
At Hush Hush if you can add an item to your cart and purchase it, then it means it's in stock! Therefore, all orders received are dispatched on the same day or the following day dependind on the time the order is placed. This means your order would be received the within a 1-3 day peroid
We have dedicated warehouse staff who are waiting to pack the order the moment it's placed. The only exception to this is weekends and public statutory holidays, when the order will be packed and shipped on the next working day.
Please note that we use a tracked delivery service for your protection.
How do I make a payment?
We accept credit cards: Visa, Mastercard, or via direct debit.
Your credit card statement will show the transaction with the name of our trading name JAJ Trading Limited with no mention of Hushhush.co.nz at all.
Can my parcel be put in particular place at my request by the courier?
Yes. Just enter any special instructions in the 'Special Delivery Instructions' box when placing your order. We will hand write this in bold black text on the parcel for the couriers attention.
However, in this case the risk and responsibility for loss of the parcel has to be accepted by you.
In all honesty, we get very few lost parcels (about 1 in 1000) so this is not something to worry about.
Just remember that the size of the parcel can be bigger than you imagine, because we wrap all items in bubble wrap before placing them in the post bags.
Therefore, the item may not be able to fit in your letterbox.
What happens if I am not the address when the parcel is delivered?
A calling card will be left which tells you where the parcel can be collected from (normally your closest delivery branch).
When you collect the parcel, there is nothing to indicate it is from Hushhush.co.nz. The return address is a non-descript Auckland PO Box address.
What is the age of consent to buy sex toys?
You have to be 18 or older to place an order at Hushhush.co.nz.
Where is Hushhush.co.nz located?
The Hushhush warehouse is based in Henderson, Auckland, New Zealand.
How do i contact Hushhush?n
You can emial us at firstname.lastname@example.org
Can I ask to have the parcel sent to my local post office and collect it from there?
Yes. Write this in the special instructions, and enter your real address as the delivery address.
Or you could enter the address of your local post office and have us send it directly there. When entering the address write 'FOR COLLECTION BY xxxx' with your name indicated.
What will the package look like when it's delivered?
Your parcel will arrive in a non-see through, waterproof, delivery bag. It will include the exact address you enter in the shopping cart. Any special instructions you indicate such as 'leave at front door' will be written by hand in bold black writing on the front of the parcel.
The return address will show our non descript JAJ Trading Limited.
The products you order will be wrapped in bubble wrap for protection. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains adult products.
Is it possible to get a refund on any items?
Due to the personal nature of the products we sell, unfortunately we cannot offer refunds or returns for any products purchased. Any returns for faulty or defective products should be made within 30 days of purchase by contacting us via email or telephone, or via the website. Please contact us before returning any items and please be sure to purchase new batteries first as this is normally the cause of the malfunction.
How much is shipping?
Just $7.95 shipping per order for nationwide.
Do I need to register an account with you when I purchase something like other online stores?
No, however if you choose to you can this way you wont have to re enter your details when you purchase again
Is Hushhush.co.nz payment system secure for entering my credit card details?
Your credit card order is actually processed by DPS Payment Express - the largest payment gateway provider in New Zealand.